These Terms and Conditions form a legally binding agreement between Steve Hayward ADI (“the Instructor”) and the pupil (“the Pupil”). By booking and/or attending lessons, the Pupil agrees to the following:

 

1. Lesson Bookings and Payment

1.1 Lesson fees must be paid in full no later than the day of the lesson, unless otherwise agreed in advance.

1.2 A minimum of 72 hours’ notice is required to cancel or rearrange a lesson. Lessons cancelled with less than 72 hours’ notice will be charged at the full rate, unless the lesson can be reallocated to another pupil.

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2. Instructor Cancellations

2.1 The Instructor is not liable for lesson cancellations due to illness, vehicle breakdown, severe weather, or other circumstances beyond their reasonable control.

2.2 Every reasonable effort will be made to rearrange any cancelled lesson at a mutually convenient time.

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3. Fitness and Legal Entitlement to Drive

3.1 The Pupil must be fit to drive and must hold a valid and appropriate driving licence for each lesson.

3.2 The Instructor reserves the right to cancel a lesson without refund if the Pupil is believed to be under the influence of alcohol, drugs, or medication that may impair driving ability. Such lessons will be charged at the full rate.

3.3 If the Instructor considers that the Pupil is unable to continue a lesson safely due to tiredness, illness, or a similar condition, the Instructor may end the lesson early. Any unused time may, at the Instructor’s discretion, be added to a future lesson. If no future lessons are taken, any such carried-forward time will be forfeited.

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4. Driving Tests and Use of Vehicle

4.1 The Instructor reserves the right to refuse use of the tuition vehicle for a driving test if, in their professional opinion, the Pupil has not reached a safe and suitable driving standard.

4.2 The Instructor is not responsible for any loss of driving test fees where a test is not rearranged within the DVSA’s required notice period due to the Pupil not being test-ready.

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5. Block Bookings and Refunds

5.1 Block booking payments are non-refundable once any lesson in the block has taken place.

5.2 Lessons taken from a block booking are charged at the standard single-lesson rate.

5.3 No refunds will be given for unused lessons except at the Instructor’s sole discretion. Any agreed refund will not exceed 50% of the remaining unused balance.

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6. Cooling-Off Period (Consumer Contracts Regulations 2013)

6.1 The Pupil has the right to cancel this agreement within 14 days of booking, provided no lessons have taken place.

6.2 If the Pupil requests lessons to begin within this 14-day period, they expressly acknowledge and agree that their statutory right to cancel will be lost once the lessons have been fully or partly delivered.

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7. Liability

7.1 The Instructor will provide tuition with reasonable care and skill.

7.2 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, or for any other liability which cannot be excluded under UK law.

7.3 Subject to clause 7.2, the Instructor is not liable for losses arising from test failures, third-party actions, or circumstances beyond their reasonable control.

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8. Data Protection (GDPR)

Personal data will be stored securely and processed only for purposes connected with driving tuition and legal obligations. Data will not be shared with third parties except where required by law. Further details are available in the Instructor’s Privacy Notice.

 

9. Consumer Rights

Nothing in these Terms affects the Pupil’s statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection laws.

 

10. Governing Law

This agreement is governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of those courts.